Privacy Policy


At Pengelli Holiday Lets, we are committed to protecting and respecting your privacy. This policy, together with our terms and conditions, sets out how we will treat any personal data we collect from you.

We collect personal information from visitors to this web site through the use of online forms, over the telephone and from paper based or other forms of media communications. The contents of this privacy policy will apply to the web site Visitors to the website can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act 1998.

Your Permission

By using the Pengelli Holiday Lets website and, where required, providing personal details in this way or in some other manner, you agree to the collection, use and retention of your personal or business information for our appropriate business purposes as in this Privacy Policy.

This includes information you provide when you register to use our site, place an advert on our site, participate in a forum or other social media functions on our site, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photographs.

We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Should you wish, having given your consent, to withdraw at any time, you can do so by emailing or by writing to us at Pengelli Farm, Llansawel, Llandeilo, Carmarthenshire, SA19 7LQ.


1. Proper, legal handling of personal information and other data

We will handle all data correctly in relation to current legislation. We will ensure that the data held is correct; and will adhere to your rights.

2. Legal uses and purposes of information

The only data we will collect will be what is needed to perform our services.

We will use this information:

* to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

* to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

* to allow you to participate in interactive features of our service, when you choose to do so;

* as part of our efforts to keep our site safe and secure;

* to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

* to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

3. Ensuring the quality of data and information

Appropriate provision will be made to make sure the data held about you is sufficient but not more than to perform the services requested. Provision will also be made to ensure data is up to date. When inaccuracies are found they shall be corrected and any out-of-date or uncorrected incorrect data shall be deleted.

Where information is no longer required, it shall be removed and deleted.

4. Telling you about collecting information

When we collect data from you, we will identify ourselves and inform you of the purpose(s) for which we are collecting data. All information requested on the web-site of Pengelli Holiday Lets will be gathered for the purposes of booking holiday let properties and associated activities. This may include quality surveys or matters for operational purposes only for the working of Pengelli Holiday Lets.

Calls might be recorded or monitored without notification, for staff training and quality control purposes.

5. Special arrangements for sensitive information

We will not normally seek data on your racial or ethnic origins, political opinions, religious or other beliefs, trade-union membership, physical or mental health, sex life or criminal convictions, except when legal requirements state or require otherwise.

6. The rights you have

At any time you have the right to direct any marketing or dissemination of your information made by Pengelli Holiday Lets, except where legally required, cease.

Any information we hold about you have the right to see. Depending on the costs, a small charge could be incurred in this process.

7. Information security

We will ensure appropriate measures to safeguard the information held from unauthorized access or improper use. Our database is stored in a secure, password protected location. Only users authorized by Pengelli Holidays Lets have access to this data. Only the employees who need the information will have access to it. Steps have been taken to assure information security, on paper records, in computer systems, and any other storage media.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

8. Contacts made for direct marketing purposes

We may contact you to inform you of offers and other marketing which may be of interest or use to you. Please make sure we are kept informed if you have changed or are using more than a single e-mail address to avoid us unintentionally sending you unrequested items or contacting you in some other way. Contact could be made by telephone, fax, post or e-mail.

Our intention is to always act in consistency with your best wishes.

We shall adhere to legal requirements and shall not contact you for the purposes of marketing if you have indicated that you do not wish this to happen.

9. Information sharing

Pengelli Holiday Lets shall not reveal anything that you submit to us about you in a manner that connects you with the information, unless there is a special situation or you overtly permit it. If we reveal any information it shall be when we genuinely believe the law expects us to do so.

Disclosure can happen when there is a legal need related to identify, to contact and act in cases where someone may be breaking Pengelli Holiday Lets terms of service or in cases of interference or injury, intentional or otherwise with any rights or property, of Pengelli Holiday Lets or those of other parties. Data may be disclosed where good faith leads Pengelli Holiday Lets to believe that it must do so under the law and for the purposes we think necessary to improve service quality and services and products offered to customers.

10. Changes and updates to Privacy Policies

These policies may change depending on legislation, circumstances or new aspects to the business including new technology and improvements. Most recent updates will be noted at the end of this policy. In the absence of a legal requirement to notify you of major or material changes, any alterations will apply when this policy is updated on line. We shall contact you by e-mail for consent where it is required by law or by a legally appropriate method.